The JTAC reference guide does not contain the terms and definitions of service level and reaction time agreements. These documents describe the general terms and conditions of assistance to end-users, including definitions, support obligations, repair and exchange of equipment, technical assistance, assistance costs, conditions and termination information. . If you need additional assistance, contact customer service to open a request. J-Care Technical Services End User User Service Agreements (EUSA) are here. Compliance requires documentation of the policies and policies of the End-of-Use Essential Services Agreement. The following documents relate to the Service Level Agreements (SLA) and the terms and conditions of the J-Care Essential Services end-user contract. Where can I find guidelines and guidelines for the J-Care End user service agreement? Here are the most specific service level agreements in the United States. The JTAC user manual provides a breakdown of information for new end-users accessing the Customer Support Centre (CSC) and the Juniper Technical Assistance Centre (JTAC). Download the JTAC user manual here. Where are the terms of the end user contract?.